Am I eligible to use the Financial Ombudsman Service (FOS)?

As the investment provider, you should contact us in the first instance if you have any concerns or wish to make a complaint. If you feel that we have not been able to deal with your complaint to your satisfaction, you are entitled to contact the Financial Ombudsman Service, which will look into your complaint to determine whether it requires further investigation. For more detail on the FOS and its eligibility criteria, visit www.financialombudsman.org.uk